BigBadToyStore Package Grading

We do our best to make sure that the item you ordered arrives in the condition you expect. If you are not satisfied you may return unopened items within 30 days of receiving your shipment. For more details please read our Return Policy .

BBTS Mint Pro and CAS Graded & Cased products are meant for display. If you open your items we recommend you choose a different grade.

Almost all items that are double taped occur during the manufacturing process. This can happen as a normal quality control step at the factory. Should a rare case occur in which it is necessary for us to open and retape the packaging it will be clearly stated in the product details listed on our website.

Every package has some sort of minor imperfection that makes it less than perfect. This is due to the manufacturing, shipping, and handling that occurs to all products. We meticulously inspect, grade, and verify each item to ensure that the packaging is as close to perfect as possible. If you are dissatisfied with the condition of the product you receive you may return it for a refund or exchange (if available). Please see our  Return Policy  for more details.

All products are guaranteed to be in factory-original condition. We are not able to review the physical contents inside and only can make judgment on the outer packaging. However we have long-standing confidence in the quality of product provided by our vendors. If you are dissatisfied with the condition of the product you receive you may return it for a refund or exchange (if available).

Not all items that we sell are graded. Some items don’t have packaging or have an inherent value based on the packaging condition. We only grade those products that benefit from doing so. Don’t worry though; ungraded items are still new and in case-fresh condition.

Products are required to meet rigorous criteria to be eligible for BBTS Mint Pro and CAS Graded & Cased. We typically do not offer these grades on large items or items with a packaging style that historically has not been suited for BBTS Mint Pro or higher.

All case sales are sold and shipped as sealed cases. We do not open and inspect the contents within a case. Please use discretion when ordering case sales, as we do not offer exchanges or refunds on opened cases.

Over the years, customers have told us the steps we take to protect packaging condition go far beyond standard e-commerce quality. We decided to rename our packaging grades to reflect the pride and care we put into every order we fulfill. BBTS Mint is the new name for Standard Grade, and BBTS Mint Pro is the new name for Collector Grade. CAS Graded & Cased is an entirely new offering we’re delighted to make available to our customers. No matter which grade you select, every product we sell is backed by our Triple Guarantee: Top-tier Condition, Ultimate Protection, and Legendary Service.

We warehouse our own product. We don’t use fulfillment centers. We control every aspect to ensure that your order arrives in the condition you expect. Our warehouse staff is trained to consistently identify our grading requirements. Products are warehoused and inventoried according to their assigned grade; the grades remain physically separated within the warehouse. Our warehouse staff is trained in the art of packing orders so your items are protected and arrive in the desired condition. Our warehouse is clean, organized, and climate controlled. All of these elements are critical to our process and philosophy of the collectible market.

CAS was founded in 2017 by a group of avid collectors who wanted an alternative for fans seeking to grade and preserve their collections. Since then, CAS has grown considerably and is now a trusted leader in authentication, grading, preservation, and custom display solutions. CAS grades more types of collectibles than any other company, including loose, carded, boxed, and custom displays. CAS offers the fastest standard turnaround times in the industry and exceptional value.

Collectors choose to grade their items for several key reasons:

• Increased Value — Graded items typically command higher resale prices and greater buyer confidence than comparable ungraded pieces.
• Trusted Authentication — Grading verifies both the authenticity and condition of each collectible.
• Preservation & Protection — Graded items are sealed in tamper-proof archival cases that prevent damage and tampering. CAS acrylic cases block 85% of harmful UV light, protecting against fading over time.
• Showcase-Ready Displays — Each collectible is housed in a crystal-clear, custom-fit case designed to highlight the beauty of the item while keeping it safe.

The grading process for CAS Graded & Cased products is nearly identical to what you’d receive by sending an item directly to CAS. However, all CAS Graded & Cased products sold by BigBadToyStore are Uncirculated, meaning they come directly from sealed factory cases and have never been sold, handled, or displayed at retail.

Because these items are untouched and inspected fresh from the manufacturer, they represent some of the most pristine examples available. In addition, only items that grade 85 or higher are cased for sale, ensuring you always receive a certified mint-condition collectible when purchasing a CAS Graded & Cased product from BigBadToyStore.

Uncirculated means the item was witnessed coming directly from a sealed case at the manufacturer. This designation confirms the collectible was never handled by consumers, or displayed on store shelves. Collectors value this highly, as it guarantees the item is among the most untouched and pristine examples available.

CAS uses a proprietary 0–100 point grading scale that assesses the authenticity and condition of each collectible. Items graded 85 or above show no immediately visible flaws to the packaging (card or box), bubble or window, or the figure/item itself (if visible within the sealed packaging). Any products graded higher than 85 will be randomly fulfilled to preorder customers.

Every item graded by CAS is authenticated and evaluated by certified toy experts using their proprietary grading scale. Graders carefully examine:

• The packaging (box or card)
• The window or bubble
• The figure or item itself, if visible inside the sealed package

Each component receives an individual grade, and CAS assigns a composite overall grade based on those evaluations. After grading, the item is sealed in a tamper-proof, UV-resistant acrylic case with a label that includes the grade and certification details.

Each CAS Graded & Cased product is sealed in a tamper-proof acrylic case that blocks up to 85% of harmful UV light, helping to prevent fading or discoloration over time.

To preserve authenticity and protection, the case is permanently sealed and removing the item would destroy the case. This ensures your collectible remains fully protected and verified.

Each certificate includes a photo of the graded item, a detailed grade breakdown, a hologram sticker with a unique HOLOID number (matching the number on the case), and an embossed security seal. These combined features make CAS certificates virtually impossible to replicate.

Yes! CAS Graded & Cased products can be added to Pile of Loot, just like any other BBTS order.

We are working with CAS to make it as easy and seamless as possible to have any BBTS product graded & cased. For now, customers can go directly to the CAS website (collectorarchive.com) to submit your product for grading.